“Thank you for your email, I will respond within 2 working days.”

I just sent an e-mail to a company about replacement parts for one of their products. They immediately replied with:

Thank you for your email, we will respond within 2 working days.

I pondered this for a moment, such as how the whole e-mailing system could be further delayed by sending such empty and virtually pointless messages (I get enough of these regarding each stage of order’s progress). And then I replied with:

Thank you for your email, I will respond within 2 working days.

Sure enough, within a few seconds another automated message was fired back:

Thank you for your email, we will respond within 2 working days.

I’m tempted to keep up the charade just for the giggles, but then I wouldn’t be the first to do such a silly thing:

 

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4 comments

  1. So, here’s a practice I practice. As I hate sending important emails out to no response, when I receive an email I know the person expected a direct reply from me, and I can’t reply, with consideration, in a timely fashion, I will respond with “Received, will read and reply as I can.”

    Too many emails are sent into the ether never to return.

    • They are. I’ve received a human response now from this company, to tell me they’ve passed my query onto another department, which based on a previous recent experience likely means it has been sent into that ether.

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